Most problems arise because people cannot sustain effective communication. Cultivating the art of listening helps to build bridges and enhance relationships, says Santosh Babu
All happy families resemble one another, each unhappy family is unhappy in its own way.” Thus begins Leo Tolstoy’s epic Anna Karenina. What he meant, perhaps, is that communication is complete when the mind is happy and uninhibited, and distortion creeps in when the mood is sullen and sad. Most problems in an organization, family or group are the result of people failing to communicate. Haven’t you often said “You don’t understand what I say” or words to that effect? Communication is the exchange or flow of information and ideas between one person and another. Technically, it involves a sender passing on an idea to a receiver. Effective communication occurs when the receiver comprehends the information or idea that the sender intends to convey.
What does a communication process involve? You have an idea that you need to communicate, and a message is sent to the receiver, either verbally or non-verbally. The receiver then translates the words or nonverbal gestures into a concept or information. Let’s take, for example, this message: “You are very intelligent.” Would this message carry the same meaning to the receiver every time you voice these words?
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